Export Customer Care Advisor FTC

Job Ref: 

An international shipping firm in Liverpool is looking for an Export Customer Care Advisor FTC to join them on a permanent basis. The role is initially for 6 a 6 month period, however, there is the chance that it will be extended for a longer period.

The company are offering a competitive salary and are willing to consider candidates from either a shipping background or a strong customer service/administration background.

Reporting to the Export Manager, the Export Customer Care Advisor FTC will be responsible for:

  • Processing export bookings
  • Dealing with any issues customers may have
  • Checking for vessel space
  • Communicating with other departments within the company
  • Dealing with any late arrivals
  • Letting customers know of any changes to their shipments

Essential Requirements are:

  • Knowledge of the shipping industry preferred but not essential
  • Excellent customer service skills
  • Team player
  • Ideally available on a short notice period


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